Terms of Service — Embun Homes

1. Acceptance of Terms

By accessing our website (embunhomes.com.my), registering an account, or submitting a reservation request for any Embun Homes accommodation, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue using the service.

2. Booking Request & Two-Phase Pre-Authorization Workflow

Embun Homes operates a community-first homestay model requiring host approval to preserve village harmony and personalized hospitality:

Pre-Authorization Hold: When you submit a booking request, a temporary pre-authorization hold (AUTHORIZED) is placed on your card through CHIP Asia. Funds are not immediately captured.
Host Approval: The host has up to 24 hours to review and accept the reservation.
Host Confirmation: Upon host approval, the hold is captured and converted to a confirmed booking (PAID).
Declined / Expired Requests: If the host declines or the request expires without response, the pre-authorization hold is immediately released in full without any cancellation fee.

3. Check-in, Check-out & Occupancy

Guests must adhere to the standard times and guest limits specified for each property:

Standard Check-in: 3:00 PM (15:00) onwards on the confirmed arrival date.
Standard Check-out: By 12:00 PM (12:00 noon) on the scheduled departure date.
Maximum Occupancy: The total number of guests staying overnight must not exceed the stated capacity (maxGuests) of the booked unit or sub-unit.

4. Community Guidelines & Village Etiquette

Embun Homes accommodations are situated in authentic residential communities in Melaka. Guests are required to respect local village culture:

Quiet Hours: 10:00 PM to 8:00 AM daily. Loud music, parties, and disruptive noise are strictly prohibited.
No Smoking Indoors: Smoking or vaping is strictly prohibited inside all wooden and heritage accommodation spaces. Designated outdoor smoking zones are provided.
Cultural Sensitivity: Modest dress in communal village spaces and respectful interactions with local villagers and elders.

5. Property Damage, Security Deposit Forfeiture & Liability

Guests are responsible for maintaining the property, furniture, appliances, and cultural artifacts in good condition. Any damages, excessive wear, violation of indoor non-smoking rules, or missing inventory caused during the stay may result in forfeiture of the security deposit or additional damage charges billed to the registered guest. Embun Homes is not liable for loss or damage to personal belongings during your stay.

6. Statutory Compliance & Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Malaysia, including the Consumer Protection Act 1999 (Act 599), the Electronic Commerce Act 2006 (Act 658), and the Personal Data Protection Act 2010 (Act 709). Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.